SHIPPING & RETURNS

 

Updated: 2021-12-29

 

1.0 Shipping

1.1 All our orders are shipped via Canada Post. For more information about Canada Post parcel service’s click on the link: https://www.canadapost.ca

1.2 Once your order and payment is confirmed products will be shipped within 1-3 business days. Depend on destination, weather, and other out of our control situation shipping might take up to 7 business days. In case we can’t fulfill you’re your order we will try to contact you as soon as possible.

1.3 Orders placed on weekends and holidays will be processed the next business day.

1.4 Please note: due to COVID-19, shipments might experience further delays. 

 

2.0 Returns and Exchange Policy

1.1 We reserve the right to change our Returns Policy at any time.

2.1 Due to COVID-19 we are no longer accept returns or exchanges on personal care or beauty products, including products that may have caused allergic reactions. All skin care products sales are FINAL.

2.2 Item that were not purchased from us or contravenes the Universal Postal Convention, an Act or a Law must not be shipped to us. (http://www.upu.int/uploads/tx_sbdownloader/actInThreeVolumesManualOfConventionEn.pdf)

 

Local Pickup Policy Description

Following your product(s) order, please wait for our confirmation number and agreed time for pickup. We will provide you both information via phone, or email.

Orders placed via phone, email, or text can be pre-pay via eTransfer, or can be paid with VISA, or Mastercard at the time of pick-up.

Make sure to have our confirmation number and valid driver licence, or other valid document available, if product(s) was pre-paid. Verify our address on our website, before going to pick-up an order. In case of any problems, please contact us at: (416) 927-7227, or email at: info@skincaretoronto.com.